NetSuite Implementation Services

Yes — project rescues are roughly a third of our implementation pipeline. We start with a one-week diagnostic: review the existing configuration, identify what was built correctly, find what needs to be redone, and map a recovery plan with a fixed timeline. Most rescues land between 6 and 12 weeks depending on how much of the original work is salvageable. You keep the NetSuite license and any working integrations; we rebuild the parts that broke.

You do. Everything we build — SuiteScript files, workflows, saved searches, custom records, integration code — is your property and lives in your NetSuite account from day one. We hand over a documented inventory of every customization at go-live, plus git access if we built integration middleware. There is no lock-in: if you decide to take support in-house or move to another partner, the code stays with you.

Every customization we ship gets tested against the next NetSuite release in your release-preview account before the production push. We run a regression checklist on critical flows (order-to-cash, integrations, custom scripts) two weeks before each release goes live. Issues get patched in sandbox first, then promoted. Clients on a managed support retainer get this proactively; one-off implementation clients can engage us per-release at a fixed scope.

We split it in two: data that has to migrate (open AR, open POs, inventory on hand, active customers, last 2-3 years of GL for reporting) and data that should stay in the legacy system as archive. We run 2-3 test loads in sandbox, surface validation errors per record type, and let your team approve cleanup rules before production load. Expect 2-4 weeks for migration work alone on a typical mid-market account.

That is the goal — and we build for it. Configuration uses standard NetSuite features (workflows, saved searches, dashboards) whenever possible so your team can adjust them in the UI. We document every custom script, every integration mapping, and every non-obvious setting. Training is role-based (admins, AP, sales, warehouse) and includes recorded sessions. Clients who want ongoing development support move to a monthly retainer; clients who go independent typically come back for occasional projects.

Implementations are fixed-bid by phase. Discovery is fixed (1-2 weeks, $5K-$10K) and produces a scoped proposal with a single number for configuration + integration + data + training. Out-of-scope changes are handled with formal change orders, not hourly bills. Post-go-live work is monthly retainer (10/20/40 hours) or T&M for ad-hoc requests. We do not do open-ended T&M on implementations because it incentivizes the wrong things on both sides.

You get a dedicated NetSuite sandbox tied to your production account, paid through your own NetSuite contract. We never run shared environments — too much risk of cross-client contamination, and sandbox refresh windows would conflict. During implementation we work in your sandbox, push to release-preview for staging tests, and promote to production via NetSuite's standard SuiteBundle deployment. Your data stays in your tenant the entire time.

Discovery surfaces ~80% of requirements; the remaining 20% always shifts during build. We handle this by scoping a fixed-bid baseline with an explicit "change budget" (typically 10-15% of total) and biweekly checkpoints where you can rebalance priorities without renegotiating. Anything bigger gets a formal change order with revised timeline and cost. The structure exists so we both know the cost of every decision, instead of discovering it at the end.