NetSuite Implementation Services

Yes. We start with a diagnostic: review the existing configuration, identify what was built correctly, find what needs to be redone, and write a recovery plan with a fixed price. How long the rescue takes depends on how much of the original work holds up. You keep the NetSuite license and any working integrations; we rebuild the parts that broke.

You do. Everything we build — SuiteScript files, workflows, saved searches, custom records, integration code — is your property and lives in your NetSuite account from day one. We hand over a documented inventory of every customization at go-live, plus git access if we built integration middleware. There is no lock-in: if you decide to take support in-house or move to another firm, the code stays with you.

Every customization we ship gets tested against the next NetSuite release in your release-preview account before the production push. We run a regression checklist on critical flows (order-to-cash, integrations, custom scripts) two weeks before each release goes live. Issues get patched in sandbox first, then promoted. Clients on a managed support retainer get this proactively; one-off implementation clients can engage us per-release at a fixed scope.

We split it in two: data that has to migrate (open AR, open POs, inventory on hand, active customers, last 2-3 years of GL for reporting) and data that should stay in the legacy system as archive. We run 2-3 test loads in sandbox, surface validation errors per record type, and let your team approve cleanup rules before production load. Expect 2-4 weeks for migration work alone on a typical mid-market account.

That is the goal — and we build for it. Configuration uses standard NetSuite features (workflows, saved searches, dashboards) whenever possible so your team can adjust them in the UI. We document every custom script, every integration mapping, and every non-obvious setting. Training is role-based (admins, AP, sales, warehouse) and includes recorded sessions. Clients who want ongoing development support move to a monthly retainer; clients who go independent typically come back for occasional projects.

Implementations are fixed-bid by phase. Discovery is fixed-price (1-2 weeks) and produces a scoped proposal with a single number for configuration + integration + data + training. Out-of-scope changes are handled with formal change orders, not hourly bills. Post-go-live work is monthly retainer (10/20/40 hours) or T&M for ad-hoc requests. We do not do open-ended T&M on implementations because it incentivizes the wrong things on both sides.

You get a dedicated NetSuite sandbox tied to your production account, paid through your own NetSuite contract. We never run shared environments — too much risk of cross-client contamination, and sandbox refresh windows would conflict. During implementation we work in your sandbox, push to release-preview for staging tests, and promote to production via NetSuite's standard SuiteBundle deployment. Your data stays in your tenant the entire time.

Discovery surfaces most requirements, and some always shift during the build. We handle this by scoping a fixed-bid baseline with an explicit "change budget" agreed up front and biweekly checkpoints where you can rebalance priorities without renegotiating. Anything bigger gets a formal change order with revised timeline and cost. The structure exists so we both know the cost of every decision, instead of discovering it at the end.

Yes — NetSuite can be configured for ESG reporting as part of an implementation or as an extension to an existing account: Scope 1, 2, and 3 emissions tracking built on transaction data you already capture, SEC/CSRD/IFRS-aligned report structures, vendor sustainability scoring, and real-time dashboards. We scope it like any other module workstream — it rides on the same chart of accounts and vendor records your core implementation sets up, which is why we fold it into the implementation project rather than treating it as a separate engagement.