Your implementation is live — now you need a partner who keeps it running, optimized, and aligned with your business as it evolves. Not a helpdesk. A dedicated NetSuite team.
Retainers from $3K–$8K/month · 85% client retention · EST & CET timezone coverage
The team that built your system moved on to new projects. Now nobody understands why things were configured the way they are.
The average NetSuite administrator salary is $95K+, and qualified candidates are scarce. When they leave, institutional knowledge leaves with them.
Saved searches take minutes to load. Scripts timeout during peak hours. Workflows that worked at 50 orders/day break at 500.
You open a ticket, wait 48 hours, and get a knowledge base article that doesn't apply to your customized environment.
These aren't one-time problems. They're the result of not having a dedicated NetSuite partner after go-live. You don't need another implementation — you need consistent, knowledgeable support.
Trusted by mid-market companies across industries
Skip the 6-month search for a qualified NetSuite admin. Get a team of senior consultants who already know your system, available when you need them.
We identify performance bottlenecks, script conflicts, and configuration drift before they become outages. Monthly health checks included in every plan.
NetSuite releases two major updates per year. We test your customizations, scripts, and integrations against sandbox before each release hits production.
Role-specific training sessions, recorded walkthroughs, and documented SOPs so your team actually uses NetSuite instead of working around it.
Based in Uruguay with working hours that overlap US East Coast and Central European time. Same-day response on critical issues, 24-hour SLA on standard requests.
Every change, script, workflow, and configuration decision is documented in your knowledge base. If you ever switch partners, you keep everything.
No commitment required
User provisioning, role management, security configurations, and day-to-day system administration handled by our team.
From user management to platform updates, we cover every aspect of NetSuite operations so your team can focus on running the business.
Every industry has its own NetSuite challenges — seasonal peaks, compliance requirements, integration complexity. Our support plans adapt to what your business actually needs, not a one-size-fits-all checklist.
Stop reacting to system issues. Get a support partner that keeps NetSuite optimized, updated, and aligned with your growth.
Avg. response time (critical)
Client retention rate
Support clients since 2017
Avg. client tenure
NetSuite managed support is ongoing administration, optimization, and development for live NetSuite environments — the work that keeps your account running well between major projects. Typical retainers cover 10-40 hours per month at $200-$300/hour for access to senior NetSuite consultants without hiring a full-time admin.
Day-to-day admin (user changes, custom fields, saved searches, dashboard updates), bug investigation and fixes, release readiness testing in sandbox, performance tuning, integration monitoring, ad-hoc reporting requests, and prioritized backlog of optimization work.
We also run quarterly account reviews to surface optimization opportunities most clients don't notice in day-to-day operations.
A senior NetSuite admin runs $120K-$160K/year fully loaded. Most mid-market companies don't have 40 hours/week of admin work — they have 10-20 hours of varied work that needs senior expertise on call.
Managed support gives you that expertise at the right scale: typical $50K-$150K/year retainers cover what a full-time hire would, with broader expertise depth (SuiteScript, integrations, optimization) than any single individual.
Oracle ships two NetSuite releases per year (2026.1 in March, 2026.2 in September). Every retainer includes release preview testing in sandbox 4 weeks before production cutover — script regression, integration validation, report sanity checks, dashboard verification.
See the full release notes and what changes per release in our 2026 release notes hub.
The best support engagements are 30% reactive (issues, requests) and 70% proactive (optimization, automation, reporting improvements). Companies that only use support reactively never extract the deeper value from NetSuite.
We push every client toward a proactive backlog — quarterly themes that compound improvements over time rather than chasing one-off requests.
These stories show how proactive NetSuite support and managed services help companies reduce downtime, improve data accuracy, and scale operations without adding headcount.
How BrokenRubik optimized B2B order management for RST Brands with AMP Tab and NetSuite integration.
Native SuiteCommerce blog system integrated with NetSuite for seamless content management.
NetSuite SuiteCommerce development for Cartridges Direct: high-performance, flexible storefront.
Simplify deck plug and screw selection for DIY home improvement projects. Deckmatch helps home centers and DIYers find the right fasteners easily.
Discover how BrokenRubik built a custom draft order system in SuiteCommerce, letting B2B reps manage parallel orders without cart limitations.
Strategic migration from SuiteCommerce to Shopify to enhance performance, SEO, and user experience.
How IC Realtime streamlined sales and fulfillment by integrating HubSpot and NetSuite using Celigo.
BrokenRubik synced inventory between NetSuite and Adobe Commerce for DecksDirect using RESTLet API.
A structured onboarding process to get your support plan running quickly. Most clients are fully operational within 2-3 weeks.
We document your current configuration, scripts, integrations, and pain points. This creates the knowledge base we use for ongoing support. Duration: 1-2 weeks.
We identify urgent fixes and low-effort improvements. Most clients see measurable results within the first 30 days. Duration: 1-2 weeks.
We configure proactive monitoring for script errors, integration failures, and performance thresholds so issues are caught before your team notices them.
Weekly status calls, a shared ticket queue, and a dedicated Slack/Teams channel. You request changes, report issues, and ask questions in one place.
Every 90 days we review system health, usage trends, and upcoming NetSuite releases. We propose optimization opportunities and plan ahead.
Monthly retainers based on hours and coverage level. No annual lock-in. Adjust up or down with 30-day notice.
Not included: NetSuite license fees (paid directly to Oracle/NetSuite), third-party integration platform subscriptions, major new implementation projects (scoped separately).
Get a custom support proposalBook a call with our support team. We'll review your current setup, identify quick wins, and propose a plan that fits your budget.
No long-term commitment required. Month-to-month plans available.
We build long-term partnerships with our clients. Here's what they have to say about working with us.
"The BrokenRubik team has been instrumental in keeping our NetSuite account well-structured and running smoothly. They don't just fix issues, they anticipate them, ensuring our system architecture remains strong and scalable as our business evolves. Their proactive approach, attention to detail, and clear communication give us confidence that our account is always in good hands. Working with them has been a true partnership, and we value the care and expertise they bring to every interaction."
Within 2 weeks of signing. The first week is our account audit where we document your configuration, scripts, and integrations. By week two, we are handling tickets and resolving issues. Critical issues can be addressed during the audit phase if needed.
4-hour response for critical issues (system down, integration failures blocking orders). 24-hour response for standard requests (report changes, user setup, workflow adjustments). Our working hours overlap EST and CET timezones, meaning most requests are acknowledged same-day.
NetSuite support handles platform-level issues (login problems, UI bugs). They do not troubleshoot your custom scripts, fix your integration errors, or optimize your saved searches. We know your specific configuration, your business logic, and your customizations. When you submit a ticket to us, we already have context.
We offer month-to-month retainers with a 30-day cancellation notice. No annual lock-in required. That said, 85% of our support clients stay with us beyond the first year because the value is clear within the first 60 days.
Most mid-market companies (50-500 employees) use between 20-40 hours per month. This covers routine administration, 2-3 development requests, integration monitoring, and ad-hoc support. We track hours transparently and provide monthly usage reports so you can adjust as needed.
Yes. Our audit process includes reviewing all existing scripts, workflows, and custom records regardless of who built them. We document what exists, identify potential issues, and take ownership of maintenance. If something is poorly built, we will tell you and recommend whether to fix or rebuild.
We test your customizations in sandbox 4-6 weeks before each release. We verify script compatibility, check integration behavior, and validate workflow logic. If something breaks, we fix it before the update reaches your production account. This testing is included in all support plans.
Yes. Many clients start with a support retainer and then use additional hours for new features, integrations, or process improvements. For larger projects (new modules, major integrations), we scope those separately so your support hours remain available for day-to-day needs.
Still have questions? Drop us a message, we'd love to hear from you!
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