Netsuite Shopify Integration·SCIRST·Utah, USA
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NetSuite Managed Support Services
NetSuite support and managed administration for growing companies
Your implementation is live — now you need a partner who keeps it running, optimized, and aligned with your business as it evolves. Not a helpdesk. A dedicated NetSuite team.
85% client retention rate · 20-40 hours/month typical plan · EST & CET timezone coverage
The Problem
Your NetSuite is live. But who's actually watching it? Without ongoing support, small issues compound into expensive problems.
Your implementation partner disappeared after go-live
The team that built your system moved on to new projects. Now nobody understands why things were configured the way they are.
You can't find (or keep) a qualified NetSuite admin
The average NetSuite administrator salary is $95K+, and qualified candidates are scarce. When they leave, institutional knowledge leaves with them.
System performance has degraded over time
Saved searches take minutes to load. Scripts timeout during peak hours. Workflows that worked at 50 orders/day break at 500.
NetSuite's own support gives generic answers
You open a ticket, wait 48 hours, and get a knowledge base article that doesn't apply to your customized environment.
These aren't one-time problems. They're the result of not having a dedicated NetSuite partner after go-live. You don't need another implementation — you need consistent, knowledgeable support.
Trusted by mid-market companies across industries
NetSuite Managed Services
Why outsourced NetSuite support beats hiring in-house
Your dedicated NetSuite team — without the payroll
Skip the 6-month search for a qualified NetSuite admin. Get a team of senior consultants who already know your system, available when you need them.
Proactive monitoring, not just firefighting
We identify performance bottlenecks, script conflicts, and configuration drift before they become outages. Monthly health checks included in every plan.
Biannual updates handled for you
NetSuite releases two major updates per year. We test your customizations, scripts, and integrations against sandbox before each release hits production.
Training that sticks
Role-specific training sessions, recorded walkthroughs, and documented SOPs so your team actually uses NetSuite instead of working around it.
EST and CET timezone coverage
Based in Uruguay with working hours that overlap US East Coast and Central European time. Same-day response on critical issues, 24-hour SLA on standard requests.
Everything documented. No knowledge silos
Every change, script, workflow, and configuration decision is documented in your knowledge base. If you ever switch partners, you keep everything.
A dedicated support team that knows your NetSuite inside and out — available from day one.
System administration
Script maintenance & development
Integration monitoring
Performance optimization
User training & onboarding
Biannual update testing
Proactive health checks
Process documentation
Talk to Our Support Team
No commitment required
NetSuite Support Services
What our managed support covers
01
Managed administration
User provisioning, role management, security configurations, and day-to-day system administration handled by our team.
Support Capabilities
Support coverage by functional area
From user management to platform updates, we cover every aspect of NetSuite operations so your team can focus on running the business.
User & Access Management
- Role provisioning & deprovisioning
- Permission audits
- Security rule configuration
- Two-factor authentication setup
- Subsidiary access controls
Workflow & Approval Maintenance
- Approval chain updates
- Workflow debugging
- Custom form adjustments
- Email notification templates
- SLA-based routing rules
Saved Search & Reporting
- Performance tuning for slow searches
- New report creation
- Dashboard customization
- KPI formula updates
- Scheduled report delivery
SuiteScript Support
- Script error resolution
- Performance optimization
- New automation development
- Scheduled script monitoring
- Map/Reduce troubleshooting
Integration Maintenance
- Sync failure resolution
- API version updates
- Error queue monitoring
- New field mapping
- Throughput optimization
Data Management
- CSV imports and bulk updates
- Duplicate record cleanup
- Historical data archiving
- Custom record maintenance
- Data integrity audits
Financial Operations Support
- Period close assistance
- Revenue recognition adjustments
- Multi-currency configuration
- Tax rule updates
- Bank reconciliation support
Inventory & Order Support
- Fulfillment logic adjustments
- Inventory count discrepancies
- Reorder point optimization
- Lot/serial number support
- Multi-location configuration
Platform Update Management
- Sandbox update testing
- Script compatibility verification
- Integration regression testing
- Release notes analysis
- Production update coordination
Training & Documentation
- New hire onboarding sessions
- Role-specific training
- Process documentation (SOPs)
- Video walkthrough library
- Change log maintenance
Industry Support
Ongoing support tailored to your industry
Every industry has its own NetSuite challenges — seasonal peaks, compliance requirements, integration complexity. Our support plans adapt to what your business actually needs, not a one-size-fits-all checklist.
Different industry? Let's talk
NetSuite Managed Support
Key Benefits
Stop reacting to system issues. Get a support partner that keeps NetSuite optimized, updated, and aligned with your growth.
Avg. response time (critical)
< 4 hours
Client retention rate
85%
Support clients since 2017
60+
Avg. client tenure
3+ years
Real results from real clients
How ongoing support drives measurable improvement
These stories show how proactive NetSuite support and managed services help companies reduce downtime, improve data accuracy, and scale operations without adding headcount.
SuiteCommerce
Blog posting made easy for SuiteCommerce
Native SuiteCommerce blog system integrated with NetSuite for seamless content management.
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NetSuite SuiteCommerce development for Cartridges Direct: high-performance, flexible storefront.
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Simplify deck plug and screw selection for DIY home improvement projects. Deckmatch helps home centers and DIYers find the right fasteners easily.
SuiteCommerce·Kenwood·California, USA
Kenwood: Draft orders in SuiteCommerce
Discover how BrokenRubik built a custom draft order system in SuiteCommerce, letting B2B reps manage parallel orders without cart limitations.
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From SuiteCommerce to Shopify: Strategic Migration
Strategic migration from SuiteCommerce to Shopify to enhance performance, SEO, and user experience.
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HubSpot-NetSuite Integration with Celigo: IC Realtime
How IC Realtime streamlined sales and fulfillment by integrating HubSpot and NetSuite using Celigo.
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Inventory synchronization between NetSuite and Adobe Commerce
BrokenRubik synced inventory between NetSuite and Adobe Commerce for DecksDirect using RESTLet API.
Getting Started
How onboarding works
A structured onboarding process to get your support plan running quickly. Most clients are fully operational within 2-3 weeks.
- 1
Account audit & baseline
We document your current configuration, scripts, integrations, and pain points. This creates the knowledge base we use for ongoing support. Duration: 1-2 weeks.
- 2
Priority backlog & quick wins
We identify urgent fixes and low-effort improvements. Most clients see measurable results within the first 30 days. Duration: 1-2 weeks.
- 3
Monitoring & alerts setup
We configure proactive monitoring for script errors, integration failures, and performance thresholds so issues are caught before your team notices them.
- 4
Ongoing support cadence
Weekly status calls, a shared ticket queue, and a dedicated Slack/Teams channel. You request changes, report issues, and ask questions in one place.
- 5
Quarterly business reviews
Every 90 days we review system health, usage trends, and upcoming NetSuite releases. We propose optimization opportunities and plan ahead.
Investment
Support plans that scale with you
Monthly retainers based on hours and coverage level. No annual lock-in. Adjust up or down with 30-day notice.
Factors that affect cost:
- Number of NetSuite users
- Complexity of customizations and scripts
- Number of active integrations
- Response time requirements (SLA tier)
- Training and documentation needs
What's included:
- Account audit and knowledge base creation
- Dedicated support channel (Slack, Teams, or email)
- Monthly health check and status reports
- Biannual release testing and updates
- Script error monitoring and resolution
- Integration failure alerts and fixes
Not included: NetSuite license fees (paid directly to Oracle/NetSuite), third-party integration platform subscriptions, major new implementation projects (scoped separately).
Get a custom support proposalReady to stop worrying about NetSuite?
Book a 30-minute call with our support team. We'll review your current setup, identify quick wins, and propose a plan that fits your budget.
What happens next:
- 1We'll respond within 24 hours to schedule a discovery call
- 2On the call, we'll discuss your current pain points, team structure, and support needs
- 3Within 5 business days, you'll receive a tailored support proposal with hours, SLA, and pricing
No long-term commitment required. Month-to-month plans available.
Tell us about your project
What Our Clients Say
Trusted by operations and finance teams
We build long-term partnerships with our clients. Here's what they have to say about working with us.
“The BrokenRubik team has been instrumental in keeping our NetSuite account well-structured and running smoothly. They don't just fix issues, they anticipate them, ensuring our system architecture remains strong and scalable as our business evolves. Their proactive approach, attention to detail, and clear communication give us confidence that our account is always in good hands. Working with them has been a true partnership, and we value the care and expertise they bring to every interaction.”
Kristy Kapsner
Director of IT, Kurz Industrial Solutions
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Frequently Asked Questions
How quickly can you start providing support?
Within 2 weeks of signing. The first week is our account audit where we document your configuration, scripts, and integrations. By week two, we are handling tickets and resolving issues. Critical issues can be addressed during the audit phase if needed.
What is your response time for support requests?
4-hour response for critical issues (system down, integration failures blocking orders). 24-hour response for standard requests (report changes, user setup, workflow adjustments). Our working hours overlap EST and CET timezones, meaning most requests are acknowledged same-day.
How is this different from NetSuite's built-in support?
NetSuite support handles platform-level issues (login problems, UI bugs). They do not troubleshoot your custom scripts, fix your integration errors, or optimize your saved searches. We know your specific configuration, your business logic, and your customizations. When you submit a ticket to us, we already have context.
Do we need to commit to a long-term contract?
We offer month-to-month retainers with a 30-day cancellation notice. No annual lock-in required. That said, 85% of our support clients stay with us beyond the first year because the value is clear within the first 60 days.
How many hours per month do most clients use?
Most mid-market companies (50-500 employees) use between 20-40 hours per month. This covers routine administration, 2-3 development requests, integration monitoring, and ad-hoc support. We track hours transparently and provide monthly usage reports so you can adjust as needed.
Can you support our existing customizations from another partner?
Yes. Our audit process includes reviewing all existing scripts, workflows, and custom records regardless of who built them. We document what exists, identify potential issues, and take ownership of maintenance. If something is poorly built, we will tell you and recommend whether to fix or rebuild.
What happens during NetSuite's biannual release updates?
We test your customizations in sandbox 4-6 weeks before each release. We verify script compatibility, check integration behavior, and validate workflow logic. If something breaks, we fix it before the update reaches your production account. This testing is included in all support plans.
Can you handle both support and new development projects?
Yes. Many clients start with a support retainer and then use additional hours for new features, integrations, or process improvements. For larger projects (new modules, major integrations), we scope those separately so your support hours remain available for day-to-day needs.
Still have questions? Drop us a message, we'd love to hear from you!
Get in touch