Connect any ERP to any platform

Start with the SmartConnector if your business runs close to NetSuite defaults — Shopify, Amazon, Salesforce, NetSuite-Stripe SmartConnectors cover 80% of standard mid-market needs in 2-3 weeks. Custom integrator.io flows make sense when your order workflow has non-standard logic (multi-warehouse fulfillment routing, custom pricing tiers, B2B approval chains) that the template cannot express cleanly. Most projects we ship are a SmartConnector baseline plus 2-4 custom flows for the edge cases.

Celigo prices on a per-flow, per-volume model: small-business plans start near $600/month for 5-10 flows and 100K records/month, mid-market plans reach $1,500-$3,000/month for unlimited flows and higher volume tiers. SmartConnectors (Shopify-NetSuite, Amazon-NetSuite, etc.) are licensed separately, typically $300-$1,000/month each. Implementation services are billed separately from licensing — we help you size the plan to actual transaction volume to avoid over-purchasing.

Every production flow gets three layers of error handling: automatic retries with exponential backoff for transient errors (NetSuite timeouts, rate limits), structured error queues that route per-error-type to the right owner, and Slack/email alerts on critical failures. Celigo's built-in AI error categorization handles about 70% of common errors automatically; the remaining 30% are surfaced with full context (request payload, NetSuite response, suggested fix) so your team can resolve them in minutes, not hours.

Yes, via Celigo's HTTP connector and Universal Connector framework. We have built custom connectors for Centric PLM, Chargebee, LoopReturns, ShipBob, and several niche industry apps. Custom connector work runs $5K-$15K depending on API complexity (REST is straightforward, SOAP and webhook-based systems add scope). Once built, custom connectors meet the same reliability standards as pre-built ones — error handling, retries, and monitoring all behave identically.

You own everything: the Celigo account is on your billing, every flow is built in your tenant, and full documentation (flow inventory, field mappings, error handling logic, recovery procedures) is handed over before go-live. Your team gets admin access to all flows. We provide a 30-day stabilization window where we monitor and fix anything that surfaces, then transition to either a monthly retainer or pure handover. There is no flow that only we can edit.

Celigo wins for mid-market NetSuite-first stacks: deepest native NetSuite expertise (Oracle's largest integration partner for over a decade), lowest implementation cost, and pre-built SmartConnectors for the ERP's most common pairings. Boomi and MuleSoft are stronger for enterprise multi-system architectures where NetSuite is one of many ERPs and you need heavy custom logic. Workato sits between the two; it is a strong choice if business-user-built automation is a priority. See our detailed comparison guide for breakdowns by use case.

Celigo monitors NetSuite release notes and updates its SmartConnectors before each release goes live in production. For custom flows, we run a pre-release regression check in your release-preview account two weeks before the rollout — testing order sync, inventory updates, and any custom logic against the new NetSuite version. Issues get fixed in sandbox, then promoted. Clients on managed support get this proactively; one-off implementation clients can engage us per-release for a fixed fee.

You need separate Celigo environments — never test integration changes in production. Celigo supports multiple integration environments (production, sandbox, dev) on most paid plans, each connected to the matching NetSuite environment (production-to-production, sandbox-to-sandbox). We promote tested flows between environments using Celigo's built-in clone-and-promote workflow. The cost is included in mid-tier+ Celigo plans; smaller plans may need an upgrade to support a sandbox flow.