DHL + NetSuite Integration

For companies shipping internationally, DHL is often the carrier of choice for express delivery, freight forwarding, and cross-border e-commerce logistics. But managing DHL shipments outside of NetSuite means juggling separate systems for label creation, customs paperwork, tracking updates, and freight cost posting. That manual overhead slows down your warehouse and introduces errors.

At BrokenRubik, we build DHL-NetSuite integrations that bring international shipping operations inside your ERP. Your team creates shipments, generates documentation, and tracks deliveries without leaving NetSuite.

How DHL + NetSuite Works

The integration connects DHL's shipping APIs (DHL Express, DHL eCommerce, DHL Freight) to NetSuite's fulfillment workflow. When a sales order is ready to ship, the integration pulls package dimensions, weight, ship-to address, and product details from the NetSuite record to generate a DHL shipment request. Labels, customs documents, and commercial invoices are created automatically and attached to the fulfillment record.

Tracking updates flow back from DHL into NetSuite on a scheduled basis, giving your customer service and operations teams real-time visibility into shipment status. Actual freight costs post to NetSuite for accurate landed cost calculations and margin reporting.

Key Features

• Automated label generation: DHL shipping labels and waybills are created directly from NetSuite item fulfillment records, eliminating manual data entry into DHL tools.
• Customs documentation: Commercial invoices, packing lists, and customs declarations generate automatically using item data, HS codes, country of origin, and declared values from NetSuite.
• Real-time tracking sync: DHL tracking milestones (pickup, in transit, customs clearance, delivered) sync to NetSuite fulfillment records, providing end-to-end shipment visibility.
• Rate shopping: Compare rates across DHL Express, DHL eCommerce, and DHL Freight services within NetSuite before selecting the best option for each shipment.
• Freight cost posting: Actual DHL shipping charges write back to NetSuite, matching carrier costs against shipping revenue for accurate margin analysis.
• Multi-service support: The integration handles DHL Express for time-sensitive parcels, DHL eCommerce for cost-effective international delivery, and DHL Freight for palletized and LTL shipments.
• Address validation: Ship-to addresses are validated against DHL's address database before label creation, reducing failed delivery attempts and surcharges.

Common Use Cases

International e-commerce sellers shipping to customers worldwide who need automated customs documentation and competitive cross-border delivery times.

Manufacturers and distributors moving goods between facilities, suppliers, and customers across multiple countries who need freight cost visibility and tracking within NetSuite.

Businesses with European or Asian operations where DHL is the dominant carrier, requiring tight integration between regional shipping workflows and a centralized NetSuite instance.

Companies managing landed costs that need actual DHL freight charges, duties, and surcharges posted to NetSuite for accurate product costing and profitability analysis.

Getting Started

International shipping integrations require careful attention to customs workflows, HS code management, and multi-currency considerations. We work with your logistics and finance teams to map out the full shipment lifecycle before building the integration.

Most DHL-NetSuite integrations are operational within three to six weeks depending on the complexity of your international shipping requirements.

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Frequently Asked Questions

Which DHL services does the integration support?expand_more

How does the integration handle customs documentation?expand_more

Can the integration support DHL Paperless Trade?expand_more

How are DHL shipping costs tracked in NetSuite?expand_more

Does the integration support multi-warehouse shipping?expand_more