CyberSource + NetSuite Integration

CyberSource transaction data flows into NetSuite automatically -- matched to the right customer, invoice, and GL accounts. The integration replaces the daily cycle of downloading settlement reports and manually posting payment records for companies processing hundreds or thousands of transactions.

Payment Data Shouldn't Live in a Spreadsheet

CyberSource processes millions of transactions daily for businesses of all sizes. It handles the hard parts of payment processing -- tokenization, fraud screening, PCI compliance, multi-currency settlement. But once the money moves, someone on your finance team still has to record it in NetSuite.

That usually means downloading settlement reports from the CyberSource Business Center, matching transactions to invoices, creating customer payments or deposits, and reconciling against bank statements. For companies processing hundreds or thousands of transactions per day, this is a full-time job.

The integration eliminates that manual loop. CyberSource transaction data flows into NetSuite automatically, matched to the right customer, the right invoice, and the right GL accounts.

What We Build

Transaction Sync: Authorized and settled transactions in CyberSource create corresponding records in NetSuite. Depending on your workflow, we can create customer payments against open invoices, customer deposits for prepayments, or cash sale records for point-of-sale scenarios. Each record includes the CyberSource transaction ID, authorization code, and payment method for audit purposes.

Cash Application: The real value is automated matching. When a CyberSource settlement includes payment for invoice #1042, the integration applies that payment to invoice #1042 in NetSuite. For partial payments or overpayments, we configure rules for how to handle the difference -- hold as a credit, apply to oldest invoice, or flag for manual review.

Refund and Chargeback Handling: Refunds processed through CyberSource generate credit memos or customer refund records in NetSuite. Chargebacks get flagged with a separate workflow since they typically require investigation before you write off the revenue.

Settlement Reconciliation: We build a reconciliation layer that matches CyberSource batch settlements against NetSuite deposits. This catches discrepancies between what CyberSource says it settled and what actually hit your bank account.

The integration typically connects through CyberSource's REST API (v2) with API key authentication. We use middleware -- usually Celigo or a custom service -- to handle the data transformation and error management. CyberSource's webhook notifications can trigger near-real-time syncs, or we batch process settlements daily depending on your volume.

Key Benefits

• Eliminate manual payment posting. For high-volume merchants, this alone saves 20-40 hours per month.
• Faster month-end close. Payment reconciliation that took days now takes hours.
• Accurate revenue recognition. Payments hit the right period without manual date adjustments.
• Complete audit trail. Every NetSuite payment record links back to its CyberSource transaction.
• Multi-currency handling. Transactions processed in foreign currencies convert at settlement rates automatically.

Is This Right for You?

This integration pays for itself quickly if you're processing more than 100 transactions per day through CyberSource. The time saved on manual posting and reconciliation alone justifies it within a few months.

If you're processing a handful of transactions per week, the manual process is probably manageable. Consider the integration when the volume starts creating a bottleneck at month-end.

Frequently Asked Questions

How does the CyberSource NetSuite integration handle payment reconciliation?expand_more

Does the CyberSource integration support refunds and chargebacks in NetSuite?expand_more

Is PCI compliance affected by integrating CyberSource with NetSuite?expand_more

Talk to us about your payment integration needs