The warehouse problem every NetSuite company hits
You implement NetSuite. Inventory management works. Orders flow through. Life is good — until your warehouse team starts complaining that "the system doesn't match what's on the shelf."
It's a common inflection point. NetSuite's native inventory module handles basic stock management well, but once you're dealing with RF scanners, wave picking, zone management, or putaway strategies, you need more. The question is whether you buy NetSuite's own WMS module or go with a third-party solution.
After helping dozens of companies sort this out, here's our honest take on the options.
NetSuite WMS: The built-in option
NetSuite has its own Warehouse Management System module. It's a paid add-on — typically $1,000-3,000/month depending on your license tier — and it runs natively inside NetSuite. No integration middleware, no data sync delays, no separate vendor to manage.
The native WMS gives you mobile RF scanning (barcode readers on Android or iOS), putaway and pick strategies, wave management, cycle counting, and bin management. For many companies, this covers everything they need. Your warehouse workers scan items in and out, the system directs them where to go, and inventory stays accurate.
Where it works well is single-warehouse operations with moderate complexity. A distribution company shipping 200-500 orders a day from one location? Native WMS handles that without breaking a sweat. The data is real-time because it's the same system — no integration lag between the warehouse floor and the finance team.
Where it struggles is high-volume, multi-warehouse environments with complex fulfillment logic. Companies doing 2,000+ picks per day, managing cross-dock operations, or needing sophisticated labor tracking often find the native module limiting. The mobile interface, while functional, isn't as polished as dedicated WMS platforms that have spent years perfecting the scanner experience.
RF-SMART: The most popular third-party option
If you ask in any NetSuite forum about warehouse management, RF-SMART comes up immediately. It's the most widely deployed third-party WMS for NetSuite, and for good reason — it was built specifically for the platform.
RF-SMART runs as a SuiteApp inside NetSuite, which means data writes directly to NetSuite records in real-time. There's no middleware layer, no nightly sync, no duplicate database. When a warehouse worker scans a pick, the item fulfillment record in NetSuite updates instantly. This is a significant advantage over WMS platforms that operate as separate systems and sync data periodically.
The mobile experience is where RF-SMART really separates itself from native WMS. The scanning workflows are faster, the interface is more intuitive for warehouse staff, and the configuration options are deeper. You can build custom scanning workflows without SuiteScript development, set up directed putaway based on item attributes, and manage multi-step processes that would require customization in native WMS.
Pricing typically runs $500-2,000/month plus a one-time implementation fee of $15,000-40,000. That's not cheap, but for companies where warehouse efficiency directly impacts margins, the ROI usually justifies it within the first year.
The downside is that RF-SMART is still constrained by NetSuite's architecture. If you need capabilities that go well beyond what NetSuite's inventory model supports — like full warehouse automation integration or conveyor system management — you'll eventually hit limits.
Infios (formerly SuiteShip): The NetSuite-native alternative
Infios is a newer entrant that's gained traction with mid-market NetSuite customers who want more than native WMS but find RF-SMART's pricing steep. Like RF-SMART, it's a SuiteApp that runs inside NetSuite with real-time data access.
The sweet spot for Infios is companies in the 100-1,000 orders/day range that need better scanning workflows and pick optimization but don't require the full feature depth of RF-SMART. Implementation is typically faster and less expensive, and the monthly costs tend to run lower.
If you're evaluating WMS options and your requirements are primarily around scanning accuracy, directed picking, and basic putaway strategies, Infios deserves a look. It won't match RF-SMART feature-for-feature on advanced scenarios, but not every warehouse needs advanced scenarios.
Standalone WMS platforms
Some companies reach a point where even the best NetSuite-connected WMS isn't enough. High-volume 3PLs, companies with automated conveyor systems, or operations running multiple warehouse facilities with different process requirements sometimes need a standalone WMS that integrates with NetSuite rather than running inside it.
Manhattan Associates, Blue Yonder, and Deposco are examples of standalone platforms that can connect to NetSuite. They bring enterprise-grade warehouse capabilities — labor management, slotting optimization, yard management, full automation integration — that SuiteApp-based solutions can't match.
The trade-off is integration complexity. A standalone WMS means maintaining a data sync between two systems. Orders need to flow from NetSuite to the WMS, fulfillment confirmations need to flow back, and inventory levels need to stay in sync. This works, but it adds cost, latency, and another point of failure.
We typically only recommend standalone WMS for companies doing 5,000+ orders per day or operating complex multi-facility logistics. Below that threshold, the integration overhead usually isn't worth the incremental capability.
How to decide
The decision framework is simpler than vendors would have you believe. Start with your daily order volume and warehouse complexity, and work from there.
Under 200 orders/day, single warehouse, straightforward fulfillment? NetSuite's native WMS module is probably sufficient. You'll save money and avoid adding another vendor relationship. Make sure you have someone who can configure it properly — the module is capable, but it needs setup.
200-2,000 orders/day, growing complexity, scanning accuracy is critical? RF-SMART or Infios. Both run natively in NetSuite, both handle scanning workflows well. RF-SMART has more features and a longer track record; Infios is lighter and less expensive. Get demos of both with your actual warehouse scenarios.
2,000+ orders/day, automation, multiple facilities with different processes? Consider a standalone WMS. The integration cost is justified at this scale, and you'll need capabilities that SuiteApp-based solutions don't provide.
One more factor worth considering: your growth trajectory. If you're at 150 orders/day but growing 40% annually, you'll outgrow native WMS within a year. It might make sense to invest in RF-SMART now rather than implementing native WMS and replacing it 12 months later. We've seen companies do that migration, and it's not fun.
Implementation considerations
Whichever WMS you choose, the implementation is more about process design than technology. The software is the easy part; the hard part is mapping your actual warehouse workflows, training your team, and handling the transition period where everything feels slower before it gets faster.
Plan for a parallel run of at least 2-4 weeks where your team uses both the old process and the new WMS simultaneously. This catches configuration issues and lets workers build muscle memory before you cut over completely. Don't skip this step — warehouse errors are expensive, and rushing a WMS go-live is one of the fastest ways to create them.
Data accuracy matters enormously. If your current inventory counts are off, implementing a WMS won't fix that — it'll just make the inaccuracies more visible. Do a thorough physical inventory count before go-live. It's painful, but starting a WMS with bad data guarantees a rough first few months.
Need help choosing?
We've implemented all of these options for NetSuite clients. The right choice depends on your specific operation — warehouse layout, order profile, team size, growth plans, and budget. We can help you evaluate.

Mercedes Lerena
Co-founder & CEO
Co-founder and CEO of BrokenRubik, leading strategic vision and business operations for over a decade. Expert in building and scaling NetSuite consulting teams, with deep experience in enterprise software delivery and client relationship management.
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